Delivering Facility Documentation using Intranet Technology (1998)
article⁄Delivering Facility Documentation using Intranet Technology (1998)
abstract⁄Intranet technologies present new opportunities for delivering facility documentation for use in facility management. Afterthe design stage, building documentation is reused to supportconstruction and then facility operation. However, a commonperception is that construction documents and asbuilt drawingsare less than optimal for reuse to support operations. We haveconducted a study of facility management processes and theinformation content of facility documentation in the context of information technologies that are emerging into the marketplace. Thestudy provides guidance for facility managers who are implementing and fielding new information technology systems. Abetter understanding of information needs during operations mayalso help designers to better structure their own documents forreuse.An analysis of documents that are used throughout the lifecycle of facilities has led us to a characterization of operationsdocuments that are distinct from design drawings, record drawings or asbuilt drawings. From an analysis of facility management processes, we have identified different roles for facility documentation in those processes. Facility documentation may beused as a resource, as input, or as output. Furthermore, frominterviews of facility management personnel, we identified facilityinformation that was rated high in importance and low in satisfaction that might be targeted when implementing a facility information system. We prepared software demonstrations that showhow the information may be extracted from drawings, enteredinto databases and then retrieved via Web and CAD interfaces.We suggest that operations documents consist of a variety ofinformation types and require several kinds of information tools,including databases, CAD drawings and hypertext. Intranet technologies, databases and CAD software can be integrated toachieve facility management systems that address shortcomingsin current facility management operations. In particular, intranettechnologies provide improved accessibility to information for facility management customers and occasional users of the systems.Our study has produced recommendations based upon utilityand easeofimplementation for delivery of information from thedesign team to the owner, and among personnel during operation of the facility.
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| Year |
1998 |
| Authors |
Clayton, Mark; Johnson, R.; Song, Y.; Al-Qawasmi, J. |
| Issue |
Digital Design Studios: Do Computers Make a Difference? |
| Pages |
240-253 |
| Library link |
N/A |
| Entry filename |
delivering-facility-documentation-using-intranet-technology |
